Terms of Service

The service

We rent out whole physical PCs (“Dedicated PCs”), which you use remotely with RDP or AnyDesk. A rented PC is not shared with anyone else while you rent it.

Each configuration shows its CPU, GPU, RAM and SSD. The number of emulator instances is an estimate: it depends on the game and your emulator settings. Bandwidth is unmetered, with speeds of up to 1 Gbps. The PCs are located in Southeast Asia.

Every PC comes with a clean Windows 10 and full admin access. To reinstall Windows or change its version, ask our support team.

Your account

You must be at least 18 years old, or the age of majority where you live, to use the service.

Sign up with an email address you own. We do not check that you own it when you sign up with a password, so its real owner can take over the account and its orders. Any consequence of using an address that is not yours is your responsibility.

Keep your password and the login details of your PCs safe. You are responsible for what happens under your account and on your PCs.

Orders and payment

Prices are in US dollars, per PC, for the chosen rental period: 15, 30, 60 or 90 days. An order has 1 to 100 PCs. There are no setup fees: the price includes the PC, its dedicated IP and its bandwidth.

A payment method may add a fee, shown before you pay, so that we receive the full amount. You also pay the network fee of a crypto transfer. USDT sent on the wrong network is lost.

Payment is manual: you send the money, upload proof of payment on your order page, and we check it. An order is paid only once we confirm the payment. If we cannot confirm a payment, we reject it and tell you why on your order page.

You can cancel an order on its page until you send a payment proof. After that, contact us. We may close an order that stays unpaid.

There is no free trial. A 15-day rental is the shortest way to try a PC.

Delivery and rental period

We deliver PCs as fast as we can, usually within 3 hours after we confirm your payment, and email you when they are ready. Their login details appear on your order page.

The rental starts on delivery and ends at the date and time shown on your order page. We email you 3 days before it ends.

Renewal

You can renew from your order page while the PCs are in use, and for 3 days after the rental ends. You choose the period and the number of PCs again, at the current prices of the configuration.

Renewing early loses no days: the new period starts when the current one ends. If you change the number of PCs, the new number applies as soon as we confirm your payment. All PCs then share the same end date: added PCs get the days left at no extra charge, and removed PCs are taken back without a refund of their remaining days.

After the rental ends, your PCs are kept for 3 days, but access to them may stop. If you renew in that time, we prepare them again once we confirm your payment, and the new period starts on delivery. If we reject your payment, you have at least 24 hours from then to send a new one. If you do not renew in time, the order closes.

PC problems and support

If a PC has a problem, tell us on Discord. We fix it or move you to another PC. If a problem on our side stops a PC for 3 hours or more, we add the time lost to your rental.

We work to keep PCs running, but we do not promise uninterrupted service, and we may need to stop a PC for maintenance.

Support is on Discord and at support@emu247.com. It is not available around the clock. Our team can also help you set up proxies and VPNs.

Refund Policy

You can get a refund in these cases:

• Late delivery: your PCs were not delivered within 12 hours after we confirmed your payment. Ask us on Discord or at support@emu247.com, and we refund everything you paid for that order or renewal within 3 hours of your request. Without a request, we keep preparing your PCs.
• PC not as described: a delivered PC does not work as described, and within the first 48 hours after delivery we can neither fix it nor move you to another working PC. We refund everything you paid for that PC.
• Not enough PCs: we close a paid order because we do not have enough PCs. We refund everything you paid for it.

A refund includes the fee of the payment method, and goes back through that method when possible.

We give no refund in any other case, including a change of mind, days left on a rental, problems with games or other third-party services, or a breach of our Acceptable Use Policy.

Acceptable Use Policy

You may run Android emulators, games, bots and automation, and use proxies and VPNs for yourself. You must not use a PC to:

• break any law, or help anyone else do so;
• commit fraud, phishing or identity theft, or handle stolen accounts, cards or data;
• create or spread malware, or control infected machines;
• attack, scan or try to break into other systems or networks, including denial-of-service attacks;
• send spam or other unwanted mass messages;
• infringe copyright or other intellectual property rights, or store or share illegal content;
• mine cryptocurrency;
• rent out or resell a PC or access to it;
• run a public proxy or VPN that other people can use.

You need the right to use whatever you install, and you are responsible for following the rules of the games, apps and services you use. Many games do not allow bots: a ban or a lost account is between you and the publisher, not us.

If we detect a breach, we may access the PC to check it, stop the activity, or close the order without a refund. We may report illegal activity to the authorities.

Your data on the PC

We do not back up what is on your PCs, so keep your own copies of anything important. Moving you to another PC may not keep what is on the old one.

We delete your data 24 hours after your order is closed: every PC is wiped and Windows is reinstalled before the next customer. Our Privacy Policy explains how we handle personal data.

Liability

We provide the service as it is, with no guarantees beyond those in these terms. As far as the law allows, we are not liable for indirect losses such as lost income, game accounts, in-game items or data, and our total liability for a claim is limited to what you paid for the rental concerned. Nothing here removes rights that the law does not allow to be limited.

Changes to these terms

We may update these terms, and we show the date of the last update at the top of this page. If you keep using the service after a change, the new terms apply. A rental you have already paid for keeps its price and period.

Law and language

These terms are governed by the laws of Vietnam, and disputes that we cannot settle directly with you go to the competent courts of Vietnam, unless the law of your country gives you a right you cannot give up.

If a translation of these terms differs from the English version, the English version applies.

Contact

Questions about these terms? Write to support@emu247.com or ask us on Discord.

Emu247, Ho Chi Minh City, Vietnam.